Brass Tacks
Let's Talk

Strategic & organisational effectiveness

How do we make sure that our everyday decisions and actions support our business goals?

Engage stakeholders so they are helping you achieve

Identify what you should measure, report and talk about regularly

Build and rebuild your service experience so that you deliver the promises made to customers

Find people who are a good cultural fit for your business

Make structures work for you rather than against you

Create a line of sight between individual effort and your organisation’s goals

Kind words

Brass Tacks gave us a ‘North Star’ towards which we could orient our purpose. This has meant everything in terms of our strategic guidance.

The process is so logical it’s profound. We’re now more motivated, focused and laser-clear as a result of working with Brass Tacks.

We know what we’re shooting for and what we have to do to get there. We’re on our way to doubling revenue this year. This is powerful stuff.

Malinda Sanna
Founder of Spark

Let’s start the conversation

Let’s start the conversation

6 Stages

01 Discover the right conversations

  • Why are we doing this? What is the problem or opportunity we are trying to address?
  • What do we hope to achieve?
  • How will our world be better as a result of doing this?

02 Explore the possibilities

  • What are our stakeholders expecting?
  • What are the underlying assumptions and beliefs? How do we need to challenge them?
  • What problems need to be solved to make the change real?

03 Refine the question or conversation

  • Why?
  • What if?
  • How might we?

04 Connect the dots between where we are now and where we’ll end up

  • What are our insights and conclusions?
  • What are the implications?
  • What new opportunities or issues do we now see?

05 Test our thinking and assess our outcomes

  • How are our stakeholders responding?
  • What new issues or opportunities have emerged?
  • What can we do to improve our outcomes?
  • What changes will we make to this iteration?

06 I love it when a plan comes together

  • What choices have we made?
  • What will it take to achieve success? What will we have to do differently?
  • What is my role? What will I have to do differently?
Brass Tacks

As people, our natural instinct is to be curious. When we discover new insights and ideas, we search for better ways to share them.

About 70,000 years ago, we started to develop language and, more importantly, we started to be able to think in abstract terms, gather and collaborate in larger numbers, and fine-tune our conversational skills.

Since then we’ve learned that if we have the right conversations, with the right people, at the right time, we can achieve anything.

Having the right conversations is the foundation for the success of our society. And it’s exactly the same for your business.

That’s why we’re here: to make sure you’re having the right conversations to achieve your business objectives.